Please be sure to have a back up of all the information before proceeding. The firmware update enables your product to fix bugs, software updates and functionality enhancement of the device.Ĭaution: Formatting will erase all information on the Sansa mp3 player. NOTE: Please be aware that formatting is a normal and necessary method of drive maintenance and repair, and simply NOT formatting periodically can cause a drive to slip into failure due to the backup, and clutter of residual data. We should try formatting the m200 as a possible solution as this correct all possible corrupted files in the player, thus, making it usable again. This issue may be due to some sort of file or system corruption on the m200 itself. If it didn't work, please repeat the process again but now hold the power button for 2 minutes and wait for at least 5 minutes before plugging in new set of batteries. If the screen once again reads "USB Connected," disconnect the Sansa m200 player and insert a new battery which has never been previously used.Ĩ. Connect it to the computer again (still without the battery).ħ. Hold the "Menu Button" (Power Button) for 45 seconds.Ħ. If the screen reads "USB Connected" when the Sansa m200 player is plugged in with no battery, unplug the Sansa m200 player.ĥ. If the computer is a laptop, try this procedure on a desktop before moving on to the next step.Ĥ. If the screen is blank, try a different USB port. While the battery is out, plug the Sansa m200 player into a USB port, preferably a rear one or a self powered USB hub, on the computer.ģ. Take the battery out of the Sansa m200 player.Ģ. This is to drain the MP3 player of excess power, thus making it work again. We recommend that you perform power recycle on your m200. We do apologize for any inconveniences that this issue may have caused you.
Thank you for contacting SanDisk Technical Support, and for your recent inquiry into our product line. Nevertheless here is an email from their technical support:
I've had 2 freeze - the original and the replacement.
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